CBA tops MPA Brokers on Banks poll
Commonwealth Bank has swept the board in MPA's ninth annual Brokers on Banks survey.
This year's poll drew more than 650 brokers who were invited to rank Australia's 12 top banks across nine categories including turnaround times, service, products and interest rates.
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CBA dominated proceedings, winning two-thirds of the categories and was also named the top bank by representatives from MPA's Top 100 Brokers database.
Last year's winner ANZ took out second place, while Bankwest was one of this year's most improved lenders, climbing up the ranks to third.
One respondent described CBA's performance thus: "CBA is always looking to support the broker with new initiatives. From the credit team to support staff, they are all accessible. They are also implementing features and pricing to support and improve their product and services. They are innovators and definitely leading the way in the mortgage market for brokers."
To find out all the scores and read what brokers had to say about the rest of the banks, pick up a copy of MPA 11.7 now or view it online here.
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