Fighting employees are a common occurrence in the workplace. As manager, it is your objective to quickly address the situation and find a resolution quickly without showing favor to either side. Here are some guidelines on how to handle conflict and improve relationships in your office.

1. Be quick and direct

An article on Business Insider recommends that you raise the issue as soon as you notice it. Request the parties to meet you in your office immediately then start a discussion without anyone else listening. Ask the workers whether they would like to settle the issue on their own or if they need you to mediate. If they decide to handle the situation independently, set a deadline and tell them that you expect the problem solved at a certain time.

2. Communicate and listen

If they want to let you mediate, give each party ample time and opportunity to explain his side of the story. Do not let the other party interrupt while one is speaking. In addition, avoid talking while one employee is still talking. You may ask questions to qualify points or emphasize on certain areas. Do not show that you favor either party during discussions.

3. Find a solution

After listening to both parties, find some common ground where both parties will agree. Use it to bring them together so they can finally settle their conflict. Teach them how to compromise without compromising their work and output. Also, advise the parties to focus on the issue and not on the person. Personal attacks should always be avoided.

4. Provide warnings

Also, give stern warnings to staff that if they continue to argue or fail to abide by the resolution after you mediate, you will be forced to mete out more severe penalties. Sometimes, it may be better to let go of one employee if he continues to stir conflict in the workplace.

5. Provide counseling

Wall Street Journal advised that it will be ideal for you to keep a record of all disputes and conflicts in the workplace. Offer counseling services to employees who fight. Your human resource management department should be able to provide a few sessions.

These approaches will help you manage conflict in the workplace and become a more respected manager. By knowing how to douse the fire, you gain a clearer picture of the root of the issue and address it calmly and rationally.

To contact the writer of this story, send an email to v.doctor@ibtimes.com.au.