Major Offshore Call Centre to Chase Australian Companies
SPi Global, a Business Process Outsourcing (BPO) company in the Philippines, has established an Australian office to form business partnerships with local companies for their call centre and other outsourcing needs.
The company’s decision to establish its presence in Australia bodes well for the Philippines, which recently emerged as the top off-shoring destination for Australian firms.
SPi Global is a wholly-owned subsidiary of the Philippine Long Distance Telephone Company (PLDT), a telecommunications provider in the Philippines.
“We are keen to enter the Australian market and attract major companies to our customer relationship management services,” said Mr Maulik Parekh, SPi Global President and CEO.
“Many Australian and US companies have already discovered the Philippines as a place where they can cost-effectively drive their Customer Relationship Management (CRM) and we are keen to attract more business,” he added.
Mr Parekh and a group of BPO experts will be holding a panel discussion and cocktail party to launch SPi Global in Australia on Wednesday, August 31, 2011 at the Westin Hotel in Sydney.
The industry sectors targeted by SPi Global in Australia include financial services, healthcare, legal, consumer electronics, travel and hospitality, entertainment, government agencies, retail, telecommunications, and publishing, offering lower costs and greater efficiency in CRM.