Cultivate customer intimacy and bring the human experience to every digital interaction

MELBOURNE, Australia--(BUSINESS WIRE)--MyWave.AI announced today that its MyWave.AI Intelligent Personalization Platform is now an SAP endorsed app, available for online purchase on SAP® App Center. SAP Endorsed Apps are a new category of solutions from SAP’s partner ecosystem to help customers become best-run, intelligent enterprises. Endorsed apps are meant to deliver value with desired outcomes.

“We are delighted to announce that MyWave.AI Intelligent Personalization Platform is an SAP endorsed application,” says Geraldine McBride, CEO & Director at MyWave.AI. “Every business wants to build strong, personal relationships with its customers, but when customer interactions happen over a web site or an app they are, by their very nature, impersonal. MyWave.AI humanizes and personalizes digital interactions to recreate the best customer experience in sales and service.”

SAP Endorsed Apps are premium certified by SAP with added security, in-depth testing and measurements against benchmarks results.

MyWave.AI Intelligent Personalization delivers significant benefits versus companies that don’t deploy such technology. The platform makes businesses more efficient in reducing costs, delivering a 10% year-on-year improvement in annual customer service costs and substantial improvements in sales, with an 8.1% improvement in customer lifetime value, a 6.6% improvement in cross sell and up sell, and a 6.5% improvement in return on marketing investment, all of which are critical in these challenging times. (Source Aberdeen Research 2020)

“Ecosystem innovations are essential to SAP’s vision and delivery of the intelligent enterprise,” said Tom Roberts, senior vice president, Partner Solution Success at SAP. “We applaud MyWave.AI on achieving endorsed app status for MyWave.AI Intelligent Personalization Platform. Partners like MyWave.AI are positioned to help us deliver on a vision and provide new innovations to our customers – quickly, easily and with solutions that have achieved premium certification and support of SAP.”

The MyWave.AI Intelligent Personalization solution is available for digital discovery and purchase on SAP App Center, the digital marketplace for SAP partner solutions. SAP App Center provides customers with real-time access to approximately 1,500 innovative partner solutions that complement and extend their SAP solutions, enabling digital transformation of their business.

About MyWave.AI

MyWave.AI was founded in 2013, by CEO and Director, Geraldine McBride. MyWave.AI (https://www.mywave.ai/) is a market leading and fast-growing global enterprise AI (Artificial Intelligence) software company.

MyWave.AI Intelligent Personalization solutions include Smart Guided Selling and Engagement, Smart Customer Service, MySkills & Career Guide, Smart Citizen Services and MySafe Travel enabling the new future of travel.

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Contacts

Geraldine McBride, CEO, MyWave.AI +64 21773212 geraldine.mcbride@mywave.ai