Dialpad provides secure way for homeloanexperts.com.au to connect with customers

SYDNEY--(BUSINESS WIRE)--#TrueCaaS--Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced leading specialist mortgage broker homeloanexperts.com.au has picked Dialpad as its communication provider of choice. Dialpad’s technology will play an integral role in helping www.homeloanexperts.com.au provide mortgage broking services to Australian homeowners.

Over the past six months, homeloanexperts.com.au has doubled its workforce and it expects to continue that growth trajectory over the next year. As the company quickly scaled beyond 400 employees, it was clear the organisation needed a secure, enterprise-grade tool that enabled its brokers to work from any device, anywhere in the world.

“We were looking to upgrade our aging on-premises PBX solution and because we work with sensitive customer data, it was critical to ensure the new communications platform we chose had the highest degree of security,” said Alan Hemmings CEO, homeloanexperts.com.au “Not only does Dialpad check off all the security, privacy and compliance boxes for us, but the platform was ready to use immediately. The ability to add and subtract seats at the click of a button and unlimited online storage were both huge benefits, as we continuously add brokers and scale the business. We were evaluating another communications provider alongside Dialpad, but it didn’t even come close to having the same number and quality of features that Dialpad offers. ”

The Dialpad cloud-native communications platform is the one place for a truly unified Communications as a Service (TrueCaaS™) experience. With a TrueCaaS solution delivered through a single pane of glass, and customer engagement all on one cohesive platform with AI at its core, Dialpad helps companies simplify business communications and collaboration. Dialpad is a complete, modern communications platform built on a split cloud architecture for unmatched security, reliability, and flexibility. Simple to deploy, available on any device and with baked-in Voice Intelligence (Vi™), Dialpad creates a searchable archive of every call, improving communication among employees, customers and business partners working from anywhere.

“We’re looking forward to enabling more Australians to take advantage of homeloanexperts.com.au’s services and make homeownership a reality,” said Gerard D’Onofrio, Australia Country Manager, Dialpad. “homeloanexperts.com.au is just one example of a local company taking advantage of the world’s most advanced business communications platform. We’ve seen tremendous adoption across the country and we have a lot of exciting opportunities ahead.”

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About Dialpad

Dialpad is the global leader in AI communications for business, transforming how the world works together. Dialpad customers benefit from truly unified business and customer communications, including a cloud business phone system, text and team messaging, video meetings, and the world’s most advanced AI Contact Center — all in one beautiful app. More than 7,000 innovative brands and millions of people use Dialpad to connect their teams from anywhere, including Motorola Solutions, Netflix, T-Mobile, Twitter, Uber and WeWork. Visit www.dialpad.com for more information and to request a demo.

About homeloanexperts.com.au

Formed 15 years ago, homeloanexperts.com.au specialises in first home borrowers, investors, people with complex financial situations and those who do not meet standard lending policies. Our company mission is to help people who are being let down by the Australian banking system. We deal with a wide variety of lenders and know their policies back to front, as well as the hidden catches and potential problems our customers might face. We have an extensive in-house credit assessment process which we complete before applying with any bank or lender. Most of our mortgage brokers have worked in the credit department of a lender approving and declining loan applications, so we can talk their language and build a case to get loans approved.

Contacts

Alexa Becker alexa.becker@dialpad.com