Qantas Passenger Cries ‘Reverse Discrimination’ During a June Flight
Airlines' current policy of 'special seating accommodation' for unaccompanied minor or children should be revised or scrapped altogether, a male nurse said following what he described as a humiliating ordeal during his ride with a Qantas Airways flight last June.
Instead of implementing adjustments on seat placement whenever a lone child traveller is on board a flight, Daniel McCluskie is convinced that airlines should insist that minor passengers must be escorted by a parent or a guardian.
Or in their absence, carriers can simply appoint a staff that would sit the concerned minor passenger throughout the duration of the flight, Mr McCluskie said in an interview with Fairfax Media.
He based his suggestions on a personal experience two months ago when during a Qantas flight bound for Sydney, he was made to switch seats with a woman because he was sitting next to young kid.
Mr McCluskie described the child as a young 10-year old girl.
He clarified that giving up his assigned seat was not his main beef on the incident but the manner the situation was handled by Qantas' in-flight cabin crew, who transferred to another seat with the full view of other passengers and apparently without regard on their interpretation of what had happened.
That very moment, the Wagga-Wagga resident told Fairfax that he felt like wearing a tag declaring his person as a child molester.
"I hate to say this but it is a sign of that reverse discrimination that occasionally exists out there ... I was absolutely fuming. I couldn't have been angrier at Qantas," Mr McCluskie shared.
His anger was further aggravated with the way the national carrier responded to his formal complaints, which Mr McCluskie said he lodged shortly after his flight's arrival to Sydney.
He felt totally ignored as the company failed to even send confirmation that it has received his documented account of the episode in numerous e-mails.
It took a Twitter post that Mr McCluskie made Wednesday last week before Qantas connected with him via a reply that the male nurse characterised as "a semi-sympathetic apology."
Qantas, however, has insisted that it was not fault at all, arguing that what Mr McCluskie had endured was due to its existing in-flight policies that were enforced by its cabin crew and being implemented by airlines around the world.
His reaction: "I think it absolutely sucks; it's totally and utterly discriminatory in my mind. It's a complete and utter generalisation."
In a statement, Qantas has affirmed that its policy "is consistent with other airlines around the world and is designed to minimise risk ... (though) in most instances unaccompanied children are allocated seats prior to boarding and there are no issues."
"On the rare occasion where a male passenger is seated next to an unaccompanied child, airlines need to take care when moving passengers to ensure this is done discreetly and respectfully," the airline told Fairfax.
Qantas conceded that Mr McCluskie's case had happened because the seat swapping was conducted while the plane was already mid-air, but this was mainly due to late bookings.
Mr McCluskie made public his Qantas experience following Virgin Australia's announcement Friday last week that its similar policy will be re-assessed in the aftermath of the identical incident, this time by a fireman who was flying in April this year from Brisbane to Sydney.
The complainant said he felt humiliated when Virgin cabin staff asked him to move away from seats then occupied by two young kids.