Samsung has released many impressive smartphones over the past few years. But the South Korean manufacturer has been tarnishing its good reputation recently over the ongoing Android 4.3 Jelly Bean update problems.

The company could face a consumer backlash as Apple was reported to single-handedly beat Android with its Black Friday 2013 sales.

The Internet was awash over the last few weeks with news about various issues plaguing Samsung Galaxy S3 and Galaxy S4 owners after installing the Android 4.3 Jelly Bean software. Both versions of the latest firmware were pulled by Samsung after receiving a wave of complaints from its users. Despite reports to the contrary, there has been no fix released for the Galaxy S3. Some Galaxy S4 users are now seeing a new Android 4.3 Jelly Bean version update.

Despite this second chance, many owners are still reporting that Android 4.3 Jelly Bean still has issues such as battery drain. The most common complaint from smartphone users is the silence of Samsung, which hasn't issued any statement aside from its comment on the company's UK Facebook page, confirming its awareness of the problems with the Galaxy S3 operating system and the solutions are already on the way.

Many Samsung users are unhappy about the time Samsung is taking to fix the problems. Many feel that the company is ignoring them, saying even if they have bought a number of Samsung smartphones in the past, they will look elsewhere in the future.

The company has no further comment about the whereabouts of the new update fix and there is still no sign of the Android 4.3 Jelly Bean update for the Galaxy S3 unlocked version. Developers will most likely release ROMs based on the future Android software update and offer enhancements, tweaks and add-ons along the way.

It would be wise for those who don't want to ditch their Samsung smartphones in 2014 to check the Galaxy S3 (and other model) development community and start familiarizing themselves with the art of unlocking, rooting and installing custom software to avoid possible headaches in the future.