Suncorp Group Ltd (ASX: SUN) has set up mobile claims and assessment offices in Cardwell and Tully to assist cyclone-affected customers.

The customer response team (CRT) is a fully self-sufficient mobile office which allows Suncorp, AAMI, AMP, Vero, Shannons and APIA customers to lodge claims and get insurance advice.

The CRTs are located in Balliol Street, Cardwell and at the Tully Showgrounds.

Executive General Manager of Suncorp Personal Insurance, Jason McCracken, said “Having CRT offices and claims staff on the ground in affected areas allows customers to commence the claim process even if they are still without power or telecommunications.

“We understand that there are very challenging times for many people but we are dedicated to moving mobile offices through North Queensland so we can help locals start rebuilding their lives,” he said.

If customers cannot get to a CRT they can also make home and motor claims by calling 13 25 24.

Commercial insurance claims for Vero, GIO, AAMI and AMP business customers can also be made through the customer response teams.

Vero is also encouraging its business customers to contact their insurance broker to lodge claims as soon as possible.

Suncorp Bank is also providing financial assistance to its many personal and business customers in the region.

Some of the options available include an opportunity to suspend home loan repayments for a period; residential, business and agricultural loan restructuring; waived early withdrawal fees for those customers wishing to withdraw from term deposits; and credit card relief where necessary.