Virgin Blue's Branson apologises for airline glitch, delays
After almost two days of a computer system glitch, Virgin Blue CEO Richard Branson had to personally apologise to customers/passengers for the chaotic delays.
According to a broadcast report aired on Seven Network in Jakarta, Branson said it has been a terrible 24 hours with the computer system going down and he apologises for the incident.
According to a Virgin Blue spokesman, the computer system would be back online within the day.
At some airports, although no flights of Virgin Blue were listed cancelled, some customers also needed to wait in long waiting lines.
On Sunday, Virgin Blue staff nationwide had to process check-ins and cancellations by hand as the computer system malfunctioned. The flight delays redounded until Monday and this early Tuesday morning.
Virgin Blue said on its website that all flight rebooking are now being done to put all stranded passengers on the next flight today.
The spokesman said all stranded passengers would be put in a flight today and those still not booked must contact the airlines immediately.
Virgin Blue and space frontier
The airline computer glitch did not deter Branson and his team to launch his so-called Virgin Galactic, which is a space tourism project, in Kuala Lumpur on Monday. (See detailed story: Virgin Galactic: Branson makes space travel his next frontier)
Branson said in a press conference that within 18 months commercial space travel will be made possible as well as check-ins in space hotels.