Apple launches camera replacement program for iPhone 6 Plus

Apple Inc. will be replacing the camera module of few iPhone 6 Plus devices free of charge. This new program will cover the faulty rear-facing cameras in some iPhone 6 Plus units, which produce blurry photos.

Apple’s "iSight camera replacement programme" announced through a dedicated support page that it will resolve issues related to the faulty camera units of iPhone 6 Plus. These iPhone 6 Plus units only include what is dubbed to be just a “small percentage,” which are those that have been sold between September 2014 and January 2015.

Apple is encouraging users to communicate with the company through their dedicated support page. Owners of iPhone 6 Plus facing such problems can check if their devices are eligible for this program by simply typing the serial number of the phone on the checker box.

Users simply need to go to Settings > General > About on the iPhone and check the serial number. Users can tap and hold on the number to use the copy option. If the device is eligible, Apple will replace the camera unit of the device. Handset eligible for the replacement programme can be taken to an Apple Authorized Service Provider, an Apple Retail Store with prior appointment or the Apple Technical Support team.

The owners of the eligible iPhone 6 Plus with defective camera units must consider few things before going for replacement. Replacement of the camera unit may be restricted to the country where the iPhone 6 Plus unit was purchased. Apple is advising all users to backup the data on iTunes or iCloud before submitting it for replacement. Apple also clarified that any damage like a cracked screen which may hinder the process of camera replacement must be fixed before submitting the device.

Since October last year, iPhone 6 Plus users have been complaining of blurry photos. Various reports say that the issue may be related to Optical Image Stabilisation (OIS) as it prevents the camera from focusing. The phone’s A8 chip, gyroscope and M8 motion co-processor normally measure the motion data and provide precise lens movement, reports Daily Mail.

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