The issue surrounding Carrier IQ is creating a stir among concern mobile users as they feel that this software is breaching their privacy and security when using their mobile phones.

For the past days, many mobile companies have come forward to admitting that they are carrying the controversial Carrier IQ software in their mobile devices. Though these companies have admitted this, they deny charges that this software is recording the keystrokes, messages, and personal information of their mobile users. Apple was one of the companies that admitted that they have this software in their mobile devices and the company immediately assured users that they are now implementing ways to eliminate the use of this software in the coming months through the release of the new iOS. This was mentioned in the official statement released by Apple and this is what Apple has to say about this issue:

"We stopped supporting CarrierIQ with iOS 5 in most of our products and will remove it completely in a future software update. With any diagnostic data sent to Apple, customers must actively opt-in to share this information, and if they do, the data is sent in an anonymous and encrypted form and does not include any personal information. We never recorded keystrokes, messages or any other personal information for diagnostic data and have no plans to ever do so."

Carrier IQ is a third party application that it installed in mobile devices that is supposed to be a diagnostic tool for mobile and carrier companies. In response to the issue regarding this software, Carrier IQ also issued a statement in which they assured customers that they respect the privacy of their customers.

Presently, a new class action lawsuit has been filed against companies that utilized Carrier IQ in their mobile devices. The lawsuit is based on an "unprecedented breach of trust" and a number of federal law violations. The companies specified in the lawsuit include 4 hardware makers (Apple, Samsung, HTC, and Motorola) and 3 U.S. carriers namely T-Mobile, Sprint, and AT&T. This lawsuit came from a joint effort of three law firms, Sianni & Straite of Wilmington of Delaware, Eichen Crutchlow Zaslow & McElroy of Edison of New Jersey, and Keefe Bartels of Red Bank, of New Jersey. The suit was filed in U.S. District Court in the District of Delaware.