Is it time to block Facebook and Twitter at the office?
Survey finds majority of workers wastes at least an hour a day
Many say that the Internet and computers these days help improve productivity. Because of digital technology, office meetings can be promptly held via Skype or GotoMeeting, a manager can issue announcements to his staff through a Facebook group page, or a secretary can send documents to his boss via Yahoo! e-mail, GoogleDocuments or Dropbox.com.
However, according to a recent survey, 53% of people waste at least an hour at work every day, and most of their distractions are digital.
A survey of more than 500 employees conducted by online market research firm uSamp and commissioned by software company Harmon.ie revealed that nearly 60% of work interruptions now involve either using tools like email, social networks, text messaging and IM, or switching windows among disparate standalone tools and applications. In fact, 45% of employees work only 15 minutes or less without getting interrupted, and 53% waste at least one hour a day due to all types of distractions.
That hour per day translates into $10,375 of wasted productivity per person annually, assuming an average salary of $30/hour. That is more than the average U.S. driver will spend this year to own and maintain a car. For businesses with 1,000 employees, the cost of employee interruptions exceeds $10 million per year.
Is it time to block popular social networking sites like Facebook and Twitter, non-work related e-mail, and other sites that cause distraction at the office?
The survey also found that:
* More than half of U.S. workers waste an hour or more a day on interruptions: 60% come from electronic devices and e-mails, while the other 40% come from traditional sources, such as phone calls or chats with colleagues.
* Users reported getting sidetracked in email processing (23%), switching windows to complete tasks (10%), personal online activities such as Facebook (9%), instant messaging (6%), text messaging (5%) and Web search (3%).
* 45% of workers say they can't go more than 15 minutes, on average, without an interruption. The average worker wastes 2.5 hours a week looking for documents missing in poorly organized electronic files.
* Two out of three users will interrupt a group meeting to communicate with someone else digitally, either by answering email (48%), answering a mobile phone (35%), chatting via IM (28%), updating their status on a social network (12%) or tweeting (9%).Relatively few workers disconnect to focus on a task (32%) or during virtual meetings or teleconferences (30%), webcasts (26%) or lunch (12%). A majority of workers turn off their devices only when their boss asks them to (85%) or during one-on-one meetings (63%).
According to uSamp, despite the attachment to their digital tools and devices, both companies and end users recognize the productivity challenges created by these technologies and have implemented a variety of tools and strategies in an attempt to limit digital-related disruptions.
uSamp adds that 68% of respondents reported that their employers have implemented policies or technologies to minimize distractions, while 73% of end users have adopted self-imposed techniques to help maintain focus.
The #1 corporate strategy used to discourage digital diversion is blocking access to public social networks such as Facebook and/or other non-business websites (48%). Other corporate techniques used to promote digital efficiency include tracking online usage patterns (29%), training (25%), deployment of an enterprise collaboration and social platform that aggregates information in a single window (13%), No Facebook Fridays (6%) and No Email Fridays (3%).
In the case of end users, 51% try to minimize distractions by reading emails in batches, 28% by working outside the office, and 25% by disconnecting from IM/email and phone a few hours a day.Findings are based on a March 2011 uSamp survey of 515 email users working in sales, marketing, human resources or legal departments for U.S. companies of all sizes.
For offices that have not implemented limited access to social media sites, is it time to pull the plug? You be the judge.