Microsoft Office 365 fails in Europe; glitch caused by Azure
The problem was traced to a configuration change in Azure
Microsoft users across Europe complained about technical issues with Office 365 this Thursday. The company pinned the blame for the glitch on its cloud computing software, Azure.
The malfunction triggered multiple problems that prevented users from having access to Excel, Outlook and Word software among others. The service outage was solved the same day.
Customers in Europe and the UK started experiencing intermittent issues with Azure related services and Azure Active Directory from 09:00 A.M. UTC that continued after mid-day.
Microsoft said those accessing the company’s data centres in West Europe, North Central U.S., South central U.S. and Australia East faced HTTP 500 internal server errors when the Office 365 outage erupted, reports Telegraph.co.uk.
Many users even tried to access the portal with Down Detector that helps track outages but did so in vain. Most of the problems appeared when signing out of Outlook, the company’s email portal. Microsoft engineers traced the problem to a recent configuration change added in Azure.
A Microsoft spokesperson said the issue cropped up earlier in the day but the software was restored for users in UK and Europe in a few hours. Technicians worked on the problem and resolved it successfully in a day’s time.
The outage hit an array of services related to SQL databases, Azure Active Directory, Stream Analytics, Operational Insights, Remote App and Azure Data Catalogue, reports PC World.
Office 365 guarantees more productive software for office work. Given its constant use and indispensability, the recent outage was somewhat embarrassing.
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