Samsung Australia to deliver Galaxy Note 7 replacement devices starting Sep. 21

Replacement units for recalled Samsung Galaxy Note 7 devices will be available to customers across Australia starting Wednesday.

Samsung Electronics Australia will be delivering replacement devices to telecom operators and retailers across the country starting Sep. 21.

“Our number one priority is the safety of our customers, which is why we’ve worked hard to provide new replacement Note 7 devices as quickly as possible,” said Richard Fink, Vice President IT & Mobile, Samsung Electronics Australia, in a notice.

“We appreciate our customers’ continued support as we start to deliver this new stock to operators and retailers around the country from September 21.”

Samsung Electronics Australia advised customers coordinate with the retail store or telecom provider where they purchased their Galaxy Note 7 for the delivery schedule of the replacement devices. Customers who opt for a replacement instead of refunding the cost of the Android smartphone will be contacted starting Wednesday.

“We would like to thank our loyal customers for their patience, and apologise for the inconvenience. We have been working hard to get the amazing Galaxy Note7 back in the hands of our customers to continue to enjoy,” Fink added.

To identify if a unit is a replacement Galaxy Note 7 device, customers are advised to look for a white sticker with blue letter “S” and a small black square on the barcode label as identifiers on the device box.

South Korean tech giant Samsung Electronics had ordered a global recall of all Galaxy Note 7 devices after several units with defective batteries reportedly exploded or caught fire while charging. (Read: Samsung Galaxy Note 7 catches fire: South Korean company delays worldwide shipment to investigate reports of faulty batteries)

A Samsung Galaxy Note 7 device costs at least $1,349 to buy in Australia but major telecom providers Telstra, Optus, Virgin Mobile and Vodafone have offered 24-month deals for customers who opt to buy the device on a post-paid plans. (Read: Samsung Galaxy Note 7 price in Australia: How much phone plans cost)

For those who are still interested to buy the Samsung’s flagship smartphone, Samsung Electronics Australia said it will resume sale of the new Galaxy Note 7 stocks early next month.

Samsung Electronics pioneered the iris-scanning technology with Galaxy Note 7, which has a dedicate camera and LED light for its iris-scanning biometric security feature.

The Android device is sold in four colour variants Dark Onyx Black, Chrome Silver Titanium, Shiny Gold Platinum and Blue Coral. The smarphone is equipped with a minimum of 64GB internal storage, 4GB of LPDDR4 RAM, 3500mAh battery, a S Pen stylus, 12-megapixel f/1.7 dual-pixel rear camera, 5-megapixel front camera.