Samsung Galaxy Note 2: How To Fix 10 Common Problems On Display, Slow Web Pages, Mobile Data, Sudden Restart Or Shutdown
Samsung Galaxy Note 2 remains resilient with a chance to get Android 4.4 KitKat this year. But some issues known on the old phablet may occur on the latest software. So here are the common issues on display, performance, browser and more with easy solutions no matter what OS runs it.
Blank Display
Blank screen display can be indicated by drained batter, insufficient power, physical or liquid inside or unresponsive due to an application.
Solutions
1. Recharge it for at least 10 minutes before turning it on.
2. Turn on the device by pressing and holding the power key.
3. Remove the battery while it is turned on and let it rest for a minute then put it back.
4. Replace the battery pack which may be too old for usage.
Dead Pixels
Unusual black or coloured dots appearing on the screen caused by stuck pixels, damage from liquid or third-party applications.
Solutions
1. Download and install Dead Pixel Test app from the Play Store.
2. Remove the battery for a minute while the device is turned on then put it back. Turn it on to see any dots.
3. If caused by an app, perform a Factory Reset on the device after you've backup all data files.
Cracked or Damaged Screen
This is an obvious hardware issue and requires intervention of a technician. Ensure to bring a warranty if still active to get replacement for manufacture defect.
Inked Screen
Inked or bleeding screen is described as an LCD with inks or coloured lines displayed across the screen but not cracked. It is usually caused by physical object or liquid trapped inside the device and it is best to consult a technician or visit the service centre for replacement or repair.
Screen Not Responding
Unresponsive display screen may be caused by wet hands, accessory affected contact, liquid damage or an application.
Solutions
1. Touch the screen with dry hands since Galaxy Note 2 isn't water resistant.
2. Remove any casing or covers attached on the device then touch the display again.
3. Clean the display screen with dry cloth to remove grime.
4. Remove the battery for a minute while it is turned on then put it back.
5. Factory Reset will resolve any influence done by any application on the display.
Slow Web Pages
Slow Web page loading are caused by several factors such as network traffic, network instability, Wi-Fi signal issues, heavy Web sites, low memory, Flash contents, too many apps and not updated browser.
Solutions
1. If it is occurring on mobile data connection, contact your network carrier.
2. For Wi-Fi connection, restart both the router and the Wi-Fi radio on your Galaxy Note 2 then reconnect.
3. Update the browser, Internet-related apps and the software version of the device.
4. Use third-party apps such as Boat or Dolphin for Web sites with heavy Flash contents to get the plugins enabled.
Fixing S Beam/NFC
Android S Beam or NFC may not work properly indicated by unable to connect, unable to send, takes time to connect, undetected or radio not turning on.
Solutions
1. Make sure that the file is not copyrighted or stored on your device.
2. Remove third-party accessory which may interfere connection.
3. Unlock the device if it will receive a file via NFC.
4. Use the Samsung battery with Near Field Communication printed on the label.
5. Update the software of your Galaxy Note 2.
Mobile Data
Mobile Internet browsing may become a hassle if errors such as Web page not available or cannot connect to the Internet appears in front of you.
Solutions
1. Airplane Mode should be DISABLED.
2. Disconnect from Wi-Fi connection to switch on mobile data.
3. For roaming, set the device to USE DATA WHEN ROAMING.
4. Check the network coverage before activating mobile data.
5. Update the software of your device.
6. Contact your network carrier for regional restrictions, roaming and Internet issues.
Sound Problem
Although a rare issue on Galaxy Note 2, it may indicated loud playing on YouTube or music player app then sudden change to soft level without you doing anything.
Solutions
1. Enter Safe Mode to check what kind of problem it is - hardware or software.
2. Software-related issue is fixable by updating your Galaxy Note 2 or performing a Factory Reset.
3. Hardware-related issue may require you to replace the headphone or visit the service centre to find out if the audio port or speakers are damaged.
Random Actions
Sudden shut down or restart is a symptom of random action illness which are caused usually by poorly written apps, corrupted files, memory running low and Android OS bugs.
Solutions
1. Restart the device regularly to free RAM or use the Task Manager.
2. Uninstall the most recent app you've installed which may be unstable.
3. Install an antivirus app to search for any viruses or malware infected and corrupting data files.
4. Update the software version to get bug fixes.