Starbucks calls cops on 2 black men for ‘trespassing,’ prompts racism outrage

Starbucks is facing major PR disaster after one of its branches in the US had two black men arrested for allegedly loitering and trespassing. CEO Kevin Johnson has apologised for the incident, saying the video, shot by another customer, was “very hard to watch.”
In the video, posted by Twitter user Melissa DePino, the two men can be seen being quietly led out of the Philadelphia coffee shop in handcuffs on Thursday. Some of the other patrons question why the men are being arrested by at least six officers.
The clip also shows a white man questioning the officers. The man was identified to be real estate investor Andrew Yaffe by the Philadelphia Inquirer. He attempted to explain to the officers that the two men were waiting for him.
According to witnesses, Starbucks staff called the police on the men because they hadn’t ordered anything. The men were apparently real estate brokers and were at the store to meet a family friend. They allegedly asked to use the bathroom, but the staff denied them, saying only paying customers could use the facility.
They were escorted to the police precinct and were only released after more than eight hours. The District Attorney refused to press charges because there had been no evidence that a crime was committed. Starbucks also expressed no intention to press charges.
“The two young men politely asked why they were being told to leave and were not given a reason other than the manager wanted them to leave,” Lauren, who shot the video using her cell phone, told ABC News. “The two men stayed calm and did not raise their voices once. Everyone else in the Starbucks, however, was appalled.”
Lauren also said another woman entered the store minutes before the men were arrested and was given the bathroom code without buying anything. Another person inside the store also apparently announced that she had been sitting at Starbucks “for the past couple of hours without buying anything.” Only the two men were arrested.
In a statement, Johnson expressed his “deepest apologies” to the men arrested. He said they were going to investigate the incident and would make necessary changes to their practices to prevent such things from happening again.
“Most importantly, I hope to meet personally with the two men who were arrested to offer a face-to-face apology,” he said. “We have immediately begun a thorough investigation of our practices. In addition to our own review, we will work with outside experts and community leaders to understand and adopt best practices.
“The video shot by customers is very hard to watch and the actions in it are not representative of our Starbucks Mission and Values. Creating an environment that is both safe and welcoming for everyone is paramount for every store. Regretfully, our practices and training led to a bad outcome — the basis for the call to the Philadelphia police department was wrong. Our store manager never intended for these men to be arrested and this should never have escalated as it did.”
While the Starbucks CEO was apologetic, Philadelphia police Commissioner Richard Ross said the officers did nothing wrong. Ross, who is African American, said on a Facebook video on Saturday that the officers acted appropriately even after the two men refused to leave the store and insulted the officers’ pay grade.
“The police did not just happen upon this event. They did not just walk into Starbucks to get a coffee,” Ross said. “They were called there for a service, and that service had to do with quelling a disturbance that had to do with trespassing. These officers did absolutely nothing wrong.”
Reactions on social media have been largely in support of the men arrested. As commenters have pointed out, the men wouldn’t have been arrested if they were white. If they were trespassing, they would have escorted them out of the premises but not arrested. The number of arresting officers was also discussed as it seemed an overreaction to a non-violent call.
It was an employee....word is she was the manager. These gentlemen were seated next to me and were not loud, disruptive, rude or interfering with anybody. Literally sat down and interacted with each other. This situation is so incredibly distasteful.
— Kairo Mc (@gullywash242) April 13, 2018
police have the ultimate discretion as to whether an arrest / detention should be made. The fact that these men were arrested despite numerous eye-witnesses to illustrate what happened is pretty shameful.
— mound _ (@PITmounD) April 13, 2018
Even if the man was being problematic, which doesn’t seem to be the case here, a barista or the shift on duty only needed to simply ask the man to leave or go outside. The only time I’ve seen police called to a store were for thefts and vandalism. Never for waiting for friends.
— TMHTD __ ♂️ ✨_ (@DougTheAmazing) April 14, 2018
So, @Starbucks if I’m going to ask a black friend or business associate to meet me at a Starbucks should I warn them to wait outside? Is there a dress code for black people I should warm them about? Never mind. I’ll go somewhere else. Can’t risk it.
— Justin Bukoski (@JustinBukoski) April 13, 2018
I was at my local #Starbucks a few years ago with the manager tried to eject me for TALKING on my cell phone while eating my purchased items. He refused to listen to me until two WHITE women defended me. Luckily I wasn't arrested but it could have happened.
— Cherry the Geek (@cherry_LA) April 14, 2018
Most interesting line from @Starbucks CEO "Our store manager never intended for these men to be arrested..". Would be interesting to hear what he/she thought would happen once police were called on 2 black men. https://t.co/YkUuykIK46
— Soledad O'Brien (@soledadobrien) April 15, 2018