Telstra Australia
A man and power lines are reflected in a Telstra poster adorning a public telephone in Sydney, Australia, August 13, 2015. Reuters/David Gray

Austalian Telstra customers are experiencing another major service outage less than two months after a similar outage in early February affected mobile connectivity across the nation. The Australian telecommunications company acknowledged the outage and said they were trying to resolve the matter.

“We are doing everything we can to restore services as soon as possible,” Telstra said on Twitter.

Annoyed and frustrated Telstra subscribers poured in their grievances on social media platforms. Hundreds of tweets were posted from across the nation, including Melbourne, Sydney, Adelaide, Queensland, Western Australia and the Northern Territory.

To be more specific, Telstra customers in parts of metropolitan Australia are mainly complaining about mobile phone and data outage, while Telstra subscribers in Sydney, Melbourne and Perth have been unable to make phone calls or access the internet.

As reported by The Sydney Morning Herald, thousands of Telstra pre-paid mobile customers also experienced network issues earlier in March.

As of this writing, Telstra has not released the latest service status of its mobile networks.

The Telstra outage in February, which affected customers in several states, occurred after an engineer accidentally switched off a core node which provides service to a huge area, causing a halt in Telstra’s mobile networks across the country. This “embarrassing human error” led to major problems for millions of customers and businesses.

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